Did you know that companies who implement a Quality Management System actually make more money? Its true! Research by the Chartered Quality Institute and Chartered Management Institute of the UK found that for every $1 invested in a Quality Management System, the company could expect to have a Return on Investment (ROI) of $3 in PROFITS, $6 in increased REVENUE and a reduction of COSTS by $16. The organisations also found that businesses consistently reported that QM systems had positive impacts on customer retention, customer satisfaction and employee satisfaction. These qualitative benefits link to the ROI benefit of higher revenues – ie increased customer satisfaction and retention induc
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