Congratulations! You and your team have worked well together and after many long months of "slogging it out" you have finally achieved your ISO certification. WOW what a great achievement for the business and this will undoubtedly generate more business because we have satisfied customers and we said we will do things to make the business improve. We have spent a huge amount of money just in wages, and that doesn't include the consultant. But it was worth it ... wasn't it?